Palma The Label Privacy Policy

This Privacy Policy has been complied to set out our obligations in line with the Australian Privacy Principles ‘APP’ in the Privacy Act 1988. Protecting our customer’s personal information and compliance with applicable laws is of the utmost importance to Palma The Label and something we take very seriously. This Privacy Policy explains how personal information will be treated as you access and interact with Palma The Label. 

 

What personal information do we collect from our customers?

If you sign up as a member: we will collect your name, country of origin and email address.  You will not be put on the mailing lists of any third parties.

If you do not sign up as a member: we may collect general site traffic data such as your location and the amount of time you have spent on the Palma The Label website.

 

When do we collect this information?

Palma The Label may collect information when you enter information on our website, place an order or create an account with us on our website.

 

How do we use your information?

Palma The Label may use this information or data to create marketing content tailored to you by email, to suggest products when shopping with us in the future, to keep a profile of your details for future purchases and faster payment transactions, to provide you customer service and support and to personalise your experience with us as our customer.

 

Keeping your information

Palma The Label will only retain personal information for as long as it is required for business and customer relationship purposes, or to satisfy legal and accounting needs.

To determine periods of time in which information is to be retained, we will examine a number of factors such as the nature and sensitivity of your personal information and the purposes for which we require the information.

 

How do we protect your information?

Palma The Label will only use the information we collect about you for all purposes connected to business operations. We will not share this information with any third parties and will keep your information protected at all times.

We will not disclose any personal information, unless the disclosure is in line with this privacy policy, or is required by law.

 

Do we use cookies?

To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major web sites use them. Cookies are usually small text files, given ID tags that are stored on your computer's browser directory or program data subfolders.

You may refuse the use of cookies by disabling the use of these on our website, but please understand this will effect the full functionality of the Palma The Label website.

 

We use cookies to:

• Remember and process items in the shopping cart
• Understand and save user's preferences for future visits
• Help build wish lists
• Keep track of advertisements and provide product recommendations
• Measure and analyse how our customers use our website, to improve both its functionality and the shopping experience of our customers

 

Facebook Analytics

Facebook Insights is a tool which tracks user interaction on the Palma The Label Facebook page, allowing page admins to track usage and improve page performance.  

Facebook Analytics is a behavioural analytics system that helps to track, measure, better understand, and optimise products and customer experience, provides audience information and unifies analytics across devices and channels.  

Facebook’s Privacy Policy can be seen here: https://www.facebook.com/full_data_use_policy  If you want to opt-out of seeing ads on Facebook based on information we’ve received from other websites and apps, you can control this in your ad preferences: https://facebook.com/ads/preferences.

 

Third-party disclosure

Palma The Label do not sell, trade, or transfer the information you have provided on our website.

 

Marketing  

If you have given us permission, Palma The Label will send you communications via email to keep you updated with new products and new collections being released.

 

How to stop marketing communications

If you wish to withdraw your consent for us to send you marketing communications, you can unsubscribe by clicking the ‘unsubscribe’ button on the bottom of one of our emails.

 

Your rights

You have the right to:

• Request at any time that your information be removed
• Request correction about the personal information we hold about you
• Request the transfer of transfer of personal information to you or to a third party
• Complain to the office of the Australian Information Commissioner

 

Changes to how we protect your privacy

We may change or update this page of our website from time to time, to reflect how we are processing your data in changes in legislature.

 

Contacting Us

Facebook- Add in Facebook link here

Email- sales@palmathelabel.com.au